PRIVACY POLICY

Order Processing Times

Orders are processed and shipped within 24-48 hours of receiving payment. In the event of extraordinary events or peaks in orders, times may be slightly delayed; in such cases, customers will be promptly notified via email.

This Privacy Policy describes how we collect, use, transmit and manage the data of visitors and customers of our website. We are committed to protecting the confidentiality and security of your personal data in accordance with applicable law.

Types of Information Collected

We collect different types of information to provide an optimal experience to our users. This information may include:

Identification data: such as name, email address, telephone number.
Browsing data: such as IP address, device used, operating system, site usage data, preferences.
Transactional data: such as details relating to your purchases and product preferences.
Payment Data: In the case of transactions, we collect information about your payment methods to process your order.

How We Collect Information

Information is collected through:

Registration on the site: when you register for an account or to receive updates.
Interaction with the site: through cookies and other similar technologies that monitor activity on the site.
Completing an order: during the purchase process we collect the information necessary for the transaction and delivery.
Direct communications: when you contact us directly via email, phone or chat.

Purposes of Collecting Personal Information

We collect your personal information for the following purposes:

Order fulfillment: to process and deliver purchases and manage after-sales service.
Service improvement: to improve the quality of our services and products by analyzing user behavior.
Marketing and promotions: to send you marketing communications, if you have given your consent.
Customer service: to respond to your questions and requests for support.
Legal compliance: to comply with applicable legal obligations.

How We Store, Use, Share and Transmit Personal Information

Storage: The data collected is stored on secure servers and protected by appropriate technical and organizational measures to prevent unauthorized access, illicit use and unauthorized disclosure.
Use: Personal data is used exclusively for the purposes stated in this policy and for the duration necessary for those purposes.
Sharing: We do not share your personal information with third parties, except with our service providers who act as data processors and only to the extent necessary for the provision of the service.
Transmission: If it is necessary to transfer data outside of your jurisdiction, for example to service providers in foreign countries, we ensure that such transfers are made in accordance with applicable law and in the presence of adequate security guarantees.

Communication with Visitors

We may contact you for:

Information about your order: for updates on the status of an order or for delivery details.
Marketing communications: if you have given your consent, to inform you about promotions, news or products in line with your interests.
Support and customer service: to respond to requests for support or specific information.

Information on Minors

Our site and the services offered are not directed to minors under the age of 18 and we do not knowingly collect information from them. If we become aware that information about minors has been collected, such data will be immediately deleted.

Updates to the Privacy Policy

We reserve the right to periodically update this Privacy Policy to reflect changes in the law, improvements to our services or other operational needs. In the event of material changes, we will promptly notify you via communication on the site or by email, if applicable.