SHIPPING AND RETURNS

Order Processing Times

Orders are processed and shipped within 24-48 hours of receiving payment. In the event of extraordinary events or peaks in orders, times may be slightly delayed; in such cases, customers will be promptly notified via email.
 

Shipping Costs

Shipping costs are always free for all destinations, both domestic and international. No additional costs will be applied for the delivery of products.

Domestic and International Shipping Options

Domestic Shipments: Shipments within domestic territory are made via [Name of domestic carrier], with delivery expected within [number] business days.

International Shipments: We offer international shipments to many countries via [Name of international carrier]. Delivery times vary depending on the destination and can take between [number] and [number] business days.

Potential Service Interruptions

Despite our commitment to respecting the indicated delivery times, external factors, such as adverse weather conditions or holidays, may cause delays. In the event of any disruptions or delays, we will promptly notify the customer of any updates on the status of the shipment.

Return Policy

Returns are accepted within 14 days of receiving the order, provided that the products are unused, intact and returned in the original packaging, along with proof of purchase. To initiate a return request, simply contact our customer service at [contact email].

Return Costs

Shipping costs for returns are the customer's responsibility, except in cases where the product is defective or incorrect. Once we have received the return and verified the integrity of the product, we will proceed with the refund to the original payment method, which may take up to [number] business days to complete.